RETURN POLICY

Last updated December 08, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Les Couturiers
Attn: Returns
83 Boulevard Gabriel Peri
Malakoff, 92240
France

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
     ●     Personalized/Customized


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     Step 1: Initiate Your Return If you’re a registered user, visit the “My Account” page and navigate to the Orders section. You’ll find a “Return” button next to each order. If you checked out as a guest, click here. You’ll need your email address and order ID to submit a return request. Step 2: Prepare Your Return Parcel Once your return request is confirmed, you will receive a return label via email that you need to print. Carefully pack the items you are returning in the box of your choice. Make sure they are in their original condition. Use the original packaging if possible to ensure the items are protected during transit. Step 3: Drop Off Your Parcel Take your parcel to the nearest collection point of Mondial Relay. You have 14 days to drop off your parcel. Step 4: Wait for Refund Once the return is processed, we will notify you via email. Refunds will be credited to your original payment method.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

contact@lescouturiers.com